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The seller's return policy, whose products are sold on our website (hereinafter, the “Seller”), lasts 14 days. If 14 days have passed since you received your order, we unfortunately cannot offer you a refund and you are no longer entitled to request a return.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the goods or of the last good, if this is a contract for multiple goods ordered by the consumer in one order and delivered separately. If 14 days have passed since receiving the item, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it in, unworn or unused, with tags, and in its original packaging. You will also need to provide proof of purchase (such as a copy of the receipt) for the item you wish to return.
To initiate a return, you can contact us at contact@novarck.com
If your return request is accepted by the Seller, we will send you a return label as well as instructions on how and where to send the package. Items returned without a prior return request within the stated period will not be accepted.
You can contact us with any questions about returns at the following address contact@novarck.com
To exercise your right of withdrawal, you must inform NOVARCK of your decision to withdraw from this contract by means of a clear statement (for example by e-mail) at the following address contact@novarck.com.
You will be responsible for paying the shipping costs for returning your item.
Depending on where you live, it may take some time before you receive your exchanged item.
If you are shipping an item worth more than $75, you should consider using a shipping service that allows you to track the shipment or purchase shipping insurance. We do not guarantee that we will receive the item you return.
To comply with the cancellation period, it is enough to send your communication concerning the exercise of the right of cancellation before the cancellation period expires, which ends from the moment the item is entrusted to the carrier.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
You must check your order as soon as you receive it and contact us immediately in the event that the delivered item is defective, damaged, or different from the one you ordered.
This will allow us to assess the problem and make our best efforts to resolve it as quickly as possible.
By way of exception to point 1 above, certain types of items cannot be returned.
The following cannot be returned and therefore cannot be refunded:
• perishable goods (such as food, flowers, or plants);
• personalized products (such as special orders or custom-made items);
personal care items (such as beauty products).
• hazardous materials and products, liquids, gases, or flammable products.
Please do not hesitate to contact us if you have any questions or concerns about your specific item.
EXCHANGES
If you wish to obtain an item different from the one that was ordered, we recommend that you place a new order and return the item that is not suitable.
To process a return, you must provide us with a receipt or proof of purchase. After contacting us by email, you will receive a return address to which you can send your products back. Return shipping costs are the responsibility of the consumer.
If you request a refund in accordance with the terms of this policy, we will send you all payments we have received from you (with the exception of additional delivery charges resulting from your choosing a type of delivery other than the standard delivery offered free of charge on our site), immediately and in any case no later than fourteen days from the day we received your request.
Refunds (if applicable)
We commit to informing you as soon as the Seller has received and inspected your returned order. We will let you know whether your refund due to this return has been approved by the Seller or not. If the Seller approves your refund request, you will automatically be refunded the price paid for the returned item(s) to the same account linked to your original payment method, unless you have expressly agreed to a different payment method; in any case, you will incur no fees as a result of the refund. Please note that refund processing by banking institutions and various payment providers is subject to their own timeframes, which we are unable to control.
Late or missing refunds (if applicable) If you have not yet received your refund, please first check your bank account. Then contact your credit card issuer, as it may take some time before your refund is officially posted. Then contact your bank. A processing delay is often required before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at contact@novarck.com
Sale items (if applicable)
The policy remains the same for sale items.
Exchange (if applicable)
Exchanges are free and valid for all items, including damaged ones or if you have size issues. Only return shipping costs are the responsibility of the customer.
To initiate an exchange, you can contact us at contact@novarck.com
Gifts
If the returned item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the recipient chose to receive the item first and give it to you later, we will send a refund to the recipient and they will know that you have returned the item.